Exciting Changes Are Coming!
We're currently in the process of rebranding and preparing for an exciting new chapter in the New Year. As part of this transition, we’re offering a smaller selection of products for the time being. Thank you for your patience and support—we can’t wait to share our refreshed look and expanded offerings with you soon!
If you have any questions or need assistance, please don’t hesitate to reach out.
Thank you for visiting and shopping at Thistle & Ivy Designs. Following are the terms and conditions that constitute my Shipping Policy.
Shipment processing time
Stock orders: Processed and ready to ship within 2-3 business days unless otherwise specified on the item listing.
Personalized orders: Processed and ready to ship within 5-7 business days unless otherwise specified on the item listing.
Custom orders: Will ship within 1-2 business days of project completion. You will be notified by email of the expected project completion date during the custom order process.
Orders are not shipped on weekends or holidays. If I am experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, I will contact you via email.
Shipping rates & delivery estimates
Unless otherwise specified in the item listing, we charge a flat $5.00 shipping fee, regardless of the size of the order.
Delivery delays that are out of my control can and do occur. Once your order leaves our hands, we no longer have any control and cannot be held responsible. Please note: Our primary method of shipping, USPS, is facing random delays due to the COVID-19 pandemic and federal cost cuts. Delivery delays are ranging from several days to several weeks. In some cases, the tracking status stays in pre-shipment for days or even weeks. If this happens with my shipment to you, please know that USPS has your package in transit but has not yet scanned it. I understand how frustrating this is (for both of us!) but the USPS is operating to the best of its ability during a global pandemic and faces an uncertain future. I am grateful for their service.
Shipment Locations
Thistle & Ivy Designs ships to addresses within the United States, U.S. Territories, US PO Boxes and APO/FPO/DPO addresses. We currently do not ship internationally.
Shipment confirmation & Order trackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Thistle & Ivy Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
My Return Policy provides detailed information about my return/refund policy
Ordered 31 ornaments, a significant order. Turn around was amazing. Shipping was carefully packaged to prevent damage. The craftsmanship was superb. Sharp details in the cuts. Lovely stain work for the colors. I collaborated with T&I to alter the ornaments - the advice was spot on and the custom ornaments were admired by the recipients. Highly recommend.
Got the wonderful heart studs to support Ukraine. Very well made and got many comments on them!
Brandy Mahoney
Owner, Designer, Creator
We are a small, woman-owned, Northern Virginia business, offering personalized and custom laser cut and engraved wood and acrylic creations for your home, business, and gifts. We update our catalog regularly so follow us on social media and never miss an update or new product!
Looking for something special? Something one-of-a-kind? We love creating custom orders! We will work with you one-on-one to create your bespoke creation. Use any of the links below to contact us and let's chat about making your vision a reality!